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this could really mean anything from running the entire service to merely scraping lyrics. and since it’s a group of 49 people, I wanna say it’s probably something along the lines of the latter. but yeah, your point in general stands.
Absolutely fair. But as one of those IT dudes who used to be a contractor but now work for the same megacorp I was contracting for - I wouldn’t bet on it being super menial stuff. I love my job and my employer, but it’s very well understood that the agencies are essentially a cover for some fairly serious labor law violations.
according to Times, Cognizant workers in Dublin were previously contracted for verifying business listings in Google Maps. this is far from “running the service” I’m afraid