@[email protected] to [email protected]English • 2 days agoHP ditches 15-minute wait time policy due to 'feedback'www.theregister.commessage-square63fedilinkarrow-up1443cross-posted to: [email protected][email protected]
arrow-up1443external-linkHP ditches 15-minute wait time policy due to 'feedback'www.theregister.com@[email protected] to [email protected]English • 2 days agomessage-square63fedilinkcross-posted to: [email protected][email protected]
minus-square@[email protected]linkfedilinkEnglish68•2 days ago“We’re always looking for ways to improve our customer service experience.” LOL!
minus-squareY|yukichigailinkfedilinkEnglish7•2 days agoTechnically they aren’t lying: their subjective experience is much better when they don’t have to deal with customers.
minus-square@[email protected]linkfedilinkEnglish6•2 days agoIf cutting our tech support staff in half is what is needed to raise our stock price 1 cent and jack up my bonus then so be it.
minus-square@[email protected]linkfedilinkEnglish5•2 days ago“… so we can be sure to avoid ever actually implementing them.”
“We’re always looking for ways to improve our customer service experience.”
LOL!
Technically they aren’t lying: their subjective experience is much better when they don’t have to deal with customers.
If cutting our tech support staff in half is what is needed to raise our stock price 1 cent and jack up my bonus then so be it.
“… so we can be sure to avoid ever actually implementing them.”