I worked in the online side of a large US retail company and DHL was always without question the number one reason for complaints. From thier unhelpful shipping updates to packages simply not moving and the god forsaken hub they have in Germany (I think. It’s been awhile) they are just simply horrible.
At least with UPS and the others you could figure out what was going on. DHL was just a black hole of shipping info and packages.
When I’m bored at work I sometimes look in the email inbox that for some reason I have access to and it’s full of back and forth conversations with DHL trying to find packages they’ve lost.
And every email ends with we “will be back with you by no later than 4:00 p.m. on Friday”. To a message sent on Monday. Yeah, thanks for that DHL really putting the pedal to the metal on that one aren’t you.
I worked in the online side of a large US retail company and DHL was always without question the number one reason for complaints. From thier unhelpful shipping updates to packages simply not moving and the god forsaken hub they have in Germany (I think. It’s been awhile) they are just simply horrible.
At least with UPS and the others you could figure out what was going on. DHL was just a black hole of shipping info and packages.
When I’m bored at work I sometimes look in the email inbox that for some reason I have access to and it’s full of back and forth conversations with DHL trying to find packages they’ve lost.
And every email ends with we “will be back with you by no later than 4:00 p.m. on Friday”. To a message sent on Monday. Yeah, thanks for that DHL really putting the pedal to the metal on that one aren’t you.