It would be nice if the reps would forego the script sometimes. Like, if I identify myself as a Senior Systems Engineer, I likely don’t need to be asked to restart the computer.
Yeah but given that if my system goes out and everything is plugged in and powered, then you should immediately know about it and even be informing me. The first person should be able to say I see your router is active and this much data is flowing or such. In particular if I am renting the router that the company is then allowing other people to use even though since im renting it it is not theirs to lend its services out for. Now thats a diatribe.
It would be nice if the reps would forego the script sometimes. Like, if I identify myself as a Senior Systems Engineer, I likely don’t need to be asked to restart the computer.
You say that…
Me: can we check the device to make sure that it’s plugged into an ethernet port.
Asshole Sysadmin: It’s plugged in, don’t you think I’ve already checked that?
…it was not…in fact, both ends of the ethernet cable were unplugged.
Yeah but given that if my system goes out and everything is plugged in and powered, then you should immediately know about it and even be informing me. The first person should be able to say I see your router is active and this much data is flowing or such. In particular if I am renting the router that the company is then allowing other people to use even though since im renting it it is not theirs to lend its services out for. Now thats a diatribe.