Woolworths shopper sparks frenzy with wild self-serve register overcharge claim
7news.com.au
‘Was annoyed that the amount due on my Woolies purchase did not equate to the individual items I purchased.’

Supermarket responds after Reddit user’s warning about self-checkout overcharge — ‘Was annoyed that the total amount due on my supermarket purchase did not equate to the individual items I purchased.’::‘Was annoyed that the amount due on my Woolies purchase did not equate to the individual items I purchased.’

  • @[email protected]English
    93•10 months ago

    “We’ve looked into this transaction and can confirm that the total of $17.90 was correct, however the mango price of 80 cents each that appeared on the screen was incorrect due to a technical error — they were on clearance for $1.90 each,” the Woolworths spokesperson told 7NEWS.com.au.

    “We understand why this customer was concerned and we apologise for the confusion caused. Our team resolved this with the customer in-store, providing the mangoes free of charge.

    Seems pretty straightforward and had a good resolution.

    • r00ty
      40•10 months ago

      But, what kind of software do they have that uses one price source for the unit pricing display and another source for calculating the total? It seems that it is destined to create more problems like this one.

      • @[email protected]English
        15•10 months ago

        POS software is right up there with vehicle infotainment systems when it comes to reliability and usability. They get the dregs of the programming world because decent coders have a way better selection of companies to work for.

        • @[email protected]English
          4•10 months ago

          Even when they get decent coders for the base code, feature creep eventually wrecks the system. I know someone who helped write the POS system used in Disney parks, and according to them the system they originally built didn’t suck nearly as much as the system I used as a cast member, and it’s the hastily tacked on bullshit (causing the initial competent team to quit) that ultimately broke it. That said, I do realize that most people will not admit to shipping shoddy code in the first place.

          • @[email protected]English
            1•10 months ago

            Unless you’re talking about Android Auto or CarPlay, I’d have to disagree. Even in high end luxury cars the OEM infotainment systems are a joke.

            And before someone chimes in and says “But Tesla,” please understand that a clean and stylish user interface does not make for a good user experience. Tesla put simple but important functions behind an interface that often requires multiple clicks to find what, in any other car, is a single button, knob, or stalk away. Buttons and knobs make for a better user experience and safer driving because they don’t require you to take your eyes off the road to navigate a menu.

      • @[email protected]English
        1•10 months ago

        I imagine there’s code to do something like currency conversion or maybe rewards points calculation so the displayed amount is not actually the number used for the final total

        • r00ty
          3•10 months ago

          Deductions should also appear as a line item though.

    • CorganaEnglish
      4•10 months ago

      Seems pretty straightforward and had a good resolution.

      Well, except for when the Redditor went home and spread lies technically factual statements presented in a misleading manner and omitting key details with the apparent goal of damaging the reputation of the store despite being treated with kindness and fairness by the manager.

      • @[email protected]English
        2•10 months ago

        Lies? What lies? They went home and said “I found this situation annoying.” How is that a lie?…