Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

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    701 year ago

    Did I miss the part about customer satisfaction? Guy could have just moved from solving customer issues in 2 hours to aggravating and loosing customers in under 2 minutes.

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      271 year ago

      Yeah, like, how do you even help someone in two minutes?? They probably just see “oh, it’s a bot” and leave