Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

  • @[email protected]
    link
    fedilink
    English
    51 year ago

    If the majority of the service requests are that quick, then it’s probably something you can automate or by providing a knowledge base. It’s the complex problems that require a human and I see us needing that for the foreseeable future

    • @[email protected]
      link
      fedilink
      English
      21 year ago

      Yes well we will never know any of that based on the metrics he’s using to define success.