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Microsoft office is a great example of product that extremely sucks, yet is popular.
Because there’s nothing better. Not for lack of trying, of course, but because Office is such the juggernaut it’s hard to iterate on it while also keeping up with current features.
Note: I’m talking for business/finance, etc work, not home work where LibreOffice and OnlyOffice are perfectly cromulent.
The only thing from office that has no competition is Excel. If you type your documents in Word and not in sth like Latex, you are just wasting your time. Same for presentations - they can be done in Latex/Slidev which are both better than Microsoft alternative. No mention needed about Access.
I get that people use it even though it’s mostly a piece of garbage - they are simply get used to having Word.