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- cross-posted to:
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- [email protected]
John Mulaney gets paid by prompt fondlers to tell jokes at a party. He spends 45 minutes telling them that they are idiots, which is nice.
John Mulaney gets paid by prompt fondlers to tell jokes at a party. He spends 45 minutes telling them that they are idiots, which is nice.
Okay what the fuck is a “VP of customer success” though, that’s a title so made up money laundering has to be involved, no?
It’s like how “marketing” became “UX research/design”
The industry called it “field engineering” previously, and “customer support” prior to that; renames happened every time the execs heard how this portion of their business is only a cost center and can easily be done by chat bots (to which the customer success people would say, good luck with that).
“Customer success” has been creeping into biztalk lately. According to Ed Zitron it refers to that subspecies of salescritter that works with SaaS
victimscustomers to ensure they keep expanding their buying.Basically, yeah. At my last job working in vendor support the “customer success” team was entirely sales-focused. Support (as in “my product isn’t working as expected please help”) was under a different department that would sometimes get badgered by the customer success guys if it seemed like a case was making it harder to upsell, or if the customer’s problem was that they wanted to do something their current purchase didn’t cover.
It’s just support and upsell