Yeah, I’m kind of torn on this one. On one hand, having a drive replaced for an issue, then having that replacement fail with the same issue (or at least same effect) reeks of problems. That probably warrants merit.

On the other hand, it does show they likely have poor data backup practices if losing a single hard drive is costing them 3TB data loss. Either they were recording a day’s worth of video and lost it, in which case that sucks but it happens, or they had a ton of other data that likely should have already been backed up elsewhere in which case I have little sympathy.