A Florida woman was charged after police said she threatened an insurance company with the phrase "delay, deny, depose."An arrest affidavit obtained by WFLA said the FBI contacted the Lakeland Police Department on Tuesday with information about an alleged threat.According to the affidavit, 42-year-o...
Regardless whether you support her general conduct, I think we can all rally around one tenet here:
Don’t harass a shitty company’s T1 support out of priciples against the company in general.They’re in no better position to effect change in the system than you are. They exist only to be slightly more competent phone robots, turning your whiney noise into itemized actions, and filter those actions down to a restricted subset of system commands the company permits them to do.
If anything, they’re on our level of the totem pole. Any outrage directed at them for actions of their broader company are a gross misdirection and wholly counterproductive.
I don’t know who this lady was speaking to on the phone. But if it was some minimum wage phone bank slave who is just the ablative frontline of the customer support hotline, I don’t support her threat in that context.
This is a dumb take. Their frontline workers should take the brunt of what the public feels. That is the point as you can’t get to anyone higher up. Maybe people won’t want to work there anymore and they will have to pay much higher wages to attract people.
Sounds like a win to me. Company goes under because no one wants to work for them knowing the public hates them or they will get paid enough they don’t care.
In your world we can’t show hate because someone isn’t paid enough and it isn’t there decision. It’s not their fault. But then you can’t access the person who is at fault so there is nothing you can do. This is fundamentally broken concept and is akin to resignation.
Their frontline workers should take the brunt of what the public feels.
Yes. That is the job. But the fact that they already take the brunt doesn’t justify anyone screaming/abusing/threatening/ect the CSR.
Sounds like a win to me. Company goes under because no one wants to work for them knowing the public hates them or they will get paid enough they don’t care.
A win for whom? What exactly do you get out of it? Satisfaction? Is it just some kind of flaccid moral victory or something?
If this were actually the case, quite a lot of businesses would’ve gone under a long time ago. Most of them still pay shit wages.
In the meantime, real people are negatively affected by the assholery of customers every single day.
This is not a win for the workers. It’s hard enough being forced to spend most of your life working to make just enough money to scrape by, let alone being screamed at, insulted, condescended to, ect.
But then you can’t access the person who is at fault so there is nothing you can do.
except to berate the CSR, apparently. There’s definitely nooo way to voice one’s concerns while speaking like a respectful, emotionally competant human being.
Wait, what does flipping out on them accomplish again?
Regardless whether you support her general conduct, I think we can all rally around one tenet here:
Don’t harass a shitty company’s T1 support out of priciples against the company in general.They’re in no better position to effect change in the system than you are. They exist only to be slightly more competent phone robots, turning your whiney noise into itemized actions, and filter those actions down to a restricted subset of system commands the company permits them to do.
If anything, they’re on our level of the totem pole. Any outrage directed at them for actions of their broader company are a gross misdirection and wholly counterproductive.
I don’t know who this lady was speaking to on the phone. But if it was some minimum wage phone bank slave who is just the ablative frontline of the customer support hotline, I don’t support her threat in that context.
This is a dumb take. Their frontline workers should take the brunt of what the public feels. That is the point as you can’t get to anyone higher up. Maybe people won’t want to work there anymore and they will have to pay much higher wages to attract people.
Sounds like a win to me. Company goes under because no one wants to work for them knowing the public hates them or they will get paid enough they don’t care.
In your world we can’t show hate because someone isn’t paid enough and it isn’t there decision. It’s not their fault. But then you can’t access the person who is at fault so there is nothing you can do. This is fundamentally broken concept and is akin to resignation.
Yes. That is the job. But the fact that they already take the brunt doesn’t justify anyone screaming/abusing/threatening/ect the CSR.
A win for whom? What exactly do you get out of it? Satisfaction? Is it just some kind of flaccid moral victory or something?
If this were actually the case, quite a lot of businesses would’ve gone under a long time ago. Most of them still pay shit wages.
In the meantime, real people are negatively affected by the assholery of customers every single day.
This is not a win for the workers. It’s hard enough being forced to spend most of your life working to make just enough money to scrape by, let alone being screamed at, insulted, condescended to, ect.
except to berate the CSR, apparently. There’s definitely nooo way to voice one’s concerns while speaking like a respectful, emotionally competant human being.
Wait, what does flipping out on them accomplish again?
Maybe if her threat was directed towards the minimum wage worker, they’ll let her go then.
Inb4 nuremburg