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but a shutdown is NOT a restart anymore and doesn’t quit and restart processes
https://youtu.be/OBGxt8zhbRk?si=BE17RFGEzen5WM8n
I hear ya, and appreciate the info because I didn’t know that. I was saying that I would do both before calling, and then again when they asked me
But this was back in like 2004-ish, so I’m not sure what was best practice back then. I would just try it all before calling lol… going so far as to shut down and unplug for a few seconds or more