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I’ve been to Subway twice in the last twenty years. Both times the shop was understaffed and it took more than half an hour to get our meals, and they weren’t even good compared to other sub chains that cost less, let alone the local non-franchise sub shops.
The last attempt was a few years before COVID. I can’t imagine how bad it is now.
My wife and I walked into a Subway recently to use the restrooms. Not an employee in sight. Did our business and walked out without seeing a single person. I would have thought they were closed had the lights not been on and the door unlocked. Don’t know how they stay in business.