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I think the real problem is that Automattic did not plan for another company to get this volume of customers using WordPress, creating a burden on WordPress servers that is not compensated for.
What they should have done is set limits or payment plans above a certain volume of connections or transfers from a person’s or company’s servers.
The problem is to act in this way, suddenly, apparently without foresight and that the possible problems will have to be borne mainly by WP Engine users.