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Never buy a phone from your carrier, they will do some evil shit to try and force you to stay
It was probably incompetence more than malice but T-Mobile customer service incorrectly told me multiple times that I was not allowed to pay off my phone balance early to unlock it. I’m on US Mobile now and I’ll never go back to postpaid.
With Deutsche Telekom, never attribute to incompetence that which can be attributed to greed.