I mostly did it for a signup bonus, so I was technically compensated, but I’ve had BS like that with all sorts of other businesses, like waiting on hold to talk to someone to fix a mistake they made. Maybe that’s an airline, insurance, or retailer. Waiting for 5-10 minutes is fair, waiting over an hour is not.

These orgs can charge a late fee if my payment is late by a day due to things outside my control (e.g. an error in their payment scheduler), but I can’t charge them for wasting my time due to them cheaping out on support staff.

It’s a pretty common problem IMO, but the customer has no recourse.