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Only true until you drop your laptop. Then the value of that service desk work skyrockets.
Would be very cool and good if IT folks weren’t constantly in a dick-measuring contest and could see the forest for the trees. Maybe we’re all getting underpaid, relative to the suits six floors up, and we’d do well to stand by each other instead of bickering over who works the hardest.
You can tell you self whatever you need to hear. I can find a good service desk guy easy. Good execs are hard to come by despite the reddit/lemmy circle jerk.