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Just experienced it this week, spend $30 on a game, asked for refund because the game does not look like screen images. Refunded, no questions asked.
Their policy is to refund games within a specific time period for any reason. Basically you can demo any game in the library. Although I suspect if you did it too often they would flag your account.
I’ve been buying all the new Sony games and then immediately refunding them and posting a bad review because of the PSN bullshit.