It woz The Reg wot won it... or maybe just common sense prevailed among management
    • adarza@lemmy.caEnglish
      16·
      3 months ago

      oh, it’ll still happen now… just no ‘15 minutes’ announced to callers.

      it will be the actual honest estimated wait time, and more than 15 minutes during customary busy periods…

      after they shred half, then another half, of their telephone support staff.

    • MrAlternateTape@lemm.eeEnglish
      2·
      3 months ago

      Just wait for something else that dominates the news and do it then, so nobody will notice. Very old trick.