Sounds about right. They tried to get me sign up for a subscription for customer service. They told me they could solve my issue (I forgot my bitlocker encryption key and was giving my old HP laptop to a family member so I needed it to whip the device) but only if I sign up for the subscription. It wouldve cost me $54 to get customer service that day. I laughed at the guy over the phone and he tried to defend the company by saying its worth it pay since I did not know how to solve my issue and needed their help. I didn’t pay and found a work around on my own