Have you met the general public? Sure, the 99% of them are cool, but sometimes a kid will pull out all the books. We had a guy come in shouting racist shit and staff couldn’t reject him because freedom of speech in a public place or something. Someone brings in a knife and security has to be called. And some people are just rude and take it out on you. They had to switch staff who was trying to help a patron because the patron made the staff cry.

Source: family member worked at a big library