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Thing is, he could still hire people who do know how to do that - he just doesn’t see the point. Like the person who refuses to hire an electrician instead of just doing it himself, he keeps getting it wrong and then being shocked.
He had one, but he fired her and looks to be too stubborn and sure of his own competence to hire another one (or maybe too proud to admit that she was right and useful after firing her for petty reasons).