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Step (5): realise the lion’s share of people have no clue how anything works, and throwing a tantrum is their only (successful) technique to any technical problem.
When I worked as a system administrator, I discovered that most people would skip curiosity and go straight for anger and abuse. You collapsed a row in excel again and don’t remember how to undo it? Time to call helpdesk and yell at them how stupid they are for breaking your computer again.
Step (5): realise the lion’s share of people have no clue how anything works, and throwing a tantrum is their only (successful) technique to any technical problem.
When I worked as a system administrator, I discovered that most people would skip curiosity and go straight for anger and abuse. You collapsed a row in excel again and don’t remember how to undo it? Time to call helpdesk and yell at them how stupid they are for breaking your computer again.