You are correct. But without defending Stack Overflow, I feel the need to point out that the arrogance and condescension is by no means limited to their platform. I’ve been on several “support” pages that were the same or worse. For example Evernote’s “support”. It wasn’t “officially” hosted by Evernote, but had the Evernote logo everywhere . The most common phrases I remember from there are the equivalent of:

• “The Evernote devs don’t read this site, so you’re wasting your time trying to appeal to them here.”
• “That’s stupid, why do you have that problem?”
• “No, you don’t want to do that.”
• “No, you don’t want that feature and neither does anyone else.”
• etc.

I can only guess that asking moderators deal with the internet public for no pay is more than reasonable people are willing to do. So we wind up with unpaid people with people skills equivalent to 13 y.o. boys put in charge. Their only compensation being allowed to troll users and feel they have power over some small portion of other people. My guess is they eventually grow older and move on to being in charge of a homeowner association.