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I recently had a complaint with a website:
“Users are having trouble scrolling!”
My response:
“Are they using the scroll wheel/directly scrolling with the touchpad, or using the scroll bar?”
They were, of course, using the scroll bar. I am now somehow responsible for design choices made at the level of the browser, because browsers have decided that the scroll bar should be nigh impossible to use. Yippee.
What really chuffs my spuds is when the application decides they want to provide their own UI rather than using the system default.