TL;DR I didn’t make it in time. Fuck you Trump!
Edit: For those asking, this was https://www.irvwpc.com/ Please support them if you can.
TL;DR I didn’t make it in time. Fuck you Trump!
Edit: For those asking, this was https://www.irvwpc.com/ Please support them if you can.
Props to whoever this company is. This is one of the best bits of customer service I’ve seen in years.
This should be the standard lol. Who you dealing with, the mafia?
Pretty standard business practice for the U.S. is “The Customer Can Always Get Fucked.” There’s a lot of money that’s basically just been stolen from me because I got tired with fighting the company to just ship me the thing I paid for, and I either bought the thing somewhere else or decided I didn’t want it anymore. Most companies don’t even actually have customer service, just chatbots or outsourced chumps who only seem to exist for Americans to yell at, because they have no authority to do, view, or fix anything.
Solid boundaries, clearly communicated. Giving the customer a choice without hurting their own bottom line. I agree. Excellent handling of the situation.
I may don’t know how the law works but I believe (at least in my country) if you agree on the conditions you can’t pull a Darth Vader and alter the conditions after signing/ordering and paying.
Now if there is a clause that states otherwise this may change.
But I agree, at least they are open and upfront with it.
Doesn’t matter on their end. If they wanted to they could ship it and let it get held up by customs with a demand to pay the tariff to release it.
They are not changing anything. They are warning the customer import charges wil incur if the purchase proceeds. They gain nothing and stand to lose a sale.
The doctrine is called force majeure. Most contracts have a force majeure clause.
If an external factor makes a contract impossible as agreed, the contract can be made void under force majeure. This is very common, and suddenly applied tariffs would likely be covered by a force majeure clause because neither party were responsible for them.