Yeah, I thought his clueless reaction not only didn’t dispel but just confirmed the problem.

He’s in a bubble, clueless that Google is now staffed by up-managing promo-seekers and not people who care about solving problems in a “googly” way like it was 10 years ago. His toadying to Wall Street and corporate culture shift did that, and now he doesn’t even notice that people are telling him what he wants to hear and complimenting his policies even when they don’t work.