Internal data from the ABC show the harmful content moderators are exposed to weekly, sometimes even daily. But the organisation’s response is one many others can learn from.
It sounds like it might be a good job for sociopaths. Since nearly everything I’ve read from those who have actually done that moderation is about the effect on them due to their empathy, a lack of natural empathy seems like it would be advantageous.
You need empathy to moderate. What other reason is there to do it? You want to make the community a better place by keeping things civil and on-topic. You also need to be able to level with people about their criticisms and concerns.
It sounds like it might be a good job for sociopaths. Since nearly everything I’ve read from those who have actually done that moderation is about the effect on them due to their empathy, a lack of natural empathy seems like it would be advantageous.
I wonder if there’s been a study on that.
You need empathy to moderate. What other reason is there to do it? You want to make the community a better place by keeping things civil and on-topic. You also need to be able to level with people about their criticisms and concerns.
Those folks are too busy being CEOs of the worlds largest companies abusing their workers.