Internal data from the ABC show the harmful content moderators are exposed to weekly, sometimes even daily. But the organisation’s response is one many others can learn from.
Having done it for a living for a few months, you cannot possibly imagine how bad it gets.
No, seriously. I already had very little faith in humanity going in, and thought I’d seen the worst the internet had to offer. Scraping the actual bottom of the barrel is difficult to even describe. I had to force a stunned sense of humor about it to detach myself a bit as a coping mechanism.
It sounds like it might be a good job for sociopaths. Since nearly everything I’ve read from those who have actually done that moderation is about the effect on them due to their empathy, a lack of natural empathy seems like it would be advantageous.
You need empathy to moderate. What other reason is there to do it? You want to make the community a better place by keeping things civil and on-topic. You also need to be able to level with people about their criticisms and concerns.
There are varying levels of moderation, and not all moderation is unpaid volunteer like lemmy and reddit. Not all moderation is just morons fighting or porn being posted where it shouldn’t. There are dedicated moderation teams that handle the worst things like child sexual abuse verification and reporting at sites like Facebook, etc. Those are pretty objective based determinations that don’t need to handle moderation criticism or concerns in any way shape or form.
Automatic moderation has been a boon in that way. A decent portion of it gets caught by the automatic procedures, instead of having to deal with CSAM and spam yourself.
Having done it for a living for a few months, you cannot possibly imagine how bad it gets.
No, seriously. I already had very little faith in humanity going in, and thought I’d seen the worst the internet had to offer. Scraping the actual bottom of the barrel is difficult to even describe. I had to force a stunned sense of humor about it to detach myself a bit as a coping mechanism.
It sounds like it might be a good job for sociopaths. Since nearly everything I’ve read from those who have actually done that moderation is about the effect on them due to their empathy, a lack of natural empathy seems like it would be advantageous.
I wonder if there’s been a study on that.
Those folks are too busy being CEOs of the worlds largest companies abusing their workers.
And politians
You need empathy to moderate. What other reason is there to do it? You want to make the community a better place by keeping things civil and on-topic. You also need to be able to level with people about their criticisms and concerns.
There are varying levels of moderation, and not all moderation is unpaid volunteer like lemmy and reddit. Not all moderation is just morons fighting or porn being posted where it shouldn’t. There are dedicated moderation teams that handle the worst things like child sexual abuse verification and reporting at sites like Facebook, etc. Those are pretty objective based determinations that don’t need to handle moderation criticism or concerns in any way shape or form.
You get paid a living to moderate Lemmy?
Automatic moderation has been a boon in that way. A decent portion of it gets caught by the automatic procedures, instead of having to deal with CSAM and spam yourself.