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Wait, in that case maybe complaining is a bit justified? Different of course of it’s a place off the beaten path, but if it’s a hotbed of English-speaking tourists then having staff that speak their language seems pretty important.
Guess it’s really hard to say without more context (story of the internet).
I don’t even know why some native speakers complain about having to deal with broken English when the learner only needs to know a tiny fraction of the language to be intelligible. As long as they have the vocab, grammar is mostly optional.